Digital Customer Experience

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Approfondimenti

L'esperienza è il nuovo campo di battaglia, per vincere è fondamentale connettersi nel modo giusto. Leggi i nostri approfondimenti per saperne di più e contattaci per scoprire come vincere.
Customer Experience is a Layer Cake
Video

Customer Experience is a Layer Cake

Customer experience - the part that the customer sees, touches & feels is just the tip of the iceberg.

Customer experience is the key business differentiator – and sustainable advantage only comes from connecting the operational layers that define & enable that experience.

The Evolution of Retail Experience
Point of View

The Evolution of Retail Experience

How is technology transforming the shopping experience?

Online and traditional high-street retailers are changing the way they market, sell and maintain customer relationships

Fixing the Cracks: Reinventing Loyalty Programs for the Digital Age
Point of View

Fixing the Cracks: Reinventing Loyalty Programs for the Digital Age

Are Traditional Loyalty Programs Broken?

Launching a loyalty program is expensive & complex. But does this translate into increased customer engagement? Learn how a well-designed, engagement-based loyalty program will create a virtuous cycle: stronger customer relationships, greater advocacy, and enhanced loyalty.

Crafting a Compelling Digital Customer Experience
Point of View

Crafting a Compelling Digital Customer Experience

How can organizations create compelling digital customer experiences that work?

It is the age of the digital customer. And digital customer experience is something that most companies have on top of their agenda. It is not hard to see why.

Casi di successo

Customer experience ed esigenze dei clienti devono essere messe in relazione in modo tale da avvantaggiare sia l'azienda che gli utenti finali. Leggi i casi di successo dei nostri clienti.

Client Stories Block

Boulanger Kick-Starts Its Big City Stores with Exciting New Concept: Virtual Walls that Showcase Its Entire Product Portfolio and More

Client Stories Block

Capgemini and Ecolab embark on transformational CRM journey, together

Client Stories Block

Capgemini enables a leading restaurant chain to offer personalized digital media experience to its customers

Client Stories Block

HEMA Empowers Employees with Anytime Anywhere Access to its Unique Portal

Client Stories Block

Point-of-Sale Upgrade Boosts Customer Experience, Reduces Downtime, and Saves Money for Leading European DIY Retailer

Client Stories Block

Cost Efficiencies up by 50% at Jardine Group Thanks to Finance Transformation

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